top of page

Right of withdrawal

The return service is always guaranteed.

 If you have changed your mind about your purchase or the size is not right, you can return your purchase by following these simple instructions.

You can return an item by sending an email toinfo@handheavenstore.comno later than 14 calendar days from the date of receipt of the product, indicating:

  • Name and surname

  • A telephone number

  • The order identification number

  • The article code of the garment you want to return

  • The reasons for the return

  • If you want to exchange the product or get a refund

Once the return has been authorized, you will be sent the form to fill in and place inside the box (or envelope) of the product to be returned. The product to be returned must be shipped within 5 working days from the date of receipt of the positive outcome of the return request.

To proceed with the refund of the amount, the following conditions must be met:

  • The products must not have been used, washed or damaged

  • The products must be complete with the original equipment (box, protections, tag, etc.)

  • Returned products must be in a condition that can be put back on sale

  • The return must have been authorized and must have been sent within the times indicated above

  • The return must reach our headquarters no later than 45 days from the date of receipt of the product (returns received with a greater delay, even if shipped within the times indicated, will not be accepted)


You will have to use the same box that you received with the shipment, using the second adhesive strip for closure (in case you received the order with an envelope, you will be provided with a second envelope to make the return. Only in the case of a small envelope will you have to provide yourself with an envelope (or box) suitable for shipping. The costs for shipping the product to be returned are borne by the buyer, who can choose the shipping method he prefers as long as the package is carefully packed. We do not assume responsibility for any delays or losses by the courier/service chosen to return the product to us.

Once the package has arrived at our headquarters, we will take care of verifying that all the aforementioned conditions have been respected, in the event of a positive outcome we will proceed with the issue of a refund equal to the original amount of the order or of the returned item (in the case of multiple orders).


If all the conditions listed above are not met, it will not be possible to issue any refund. The customer, not before having communicated it to us, will have 15 working days to be able to collect the package at his own expense and under his own responsibility.

The whole procedure will be completed within 5 working days.

Do you need help?

We remain at your complete disposal!

Write to

Call us / write us on whatsapp:329 2920629

bottom of page