Heaven srl (hereinafter the Supplier) has its headquarters in Cittadella (PD), in Via G. Marconi, 17 and is registered with the Padua Chamber of Commerce in the ordinary section on 04/19/2019 with the following registration number tax code and VAT number: IT05215670281. The customer (hereinafter the Customer) is defined as the person identified by the data entered at the time of registration and acceptance of the conditions of sale.

 

Right to Privacy

The Supplier informs that it is possible to enter the website www.handheavenstore.com without being a registered user and access the information, the product data sheets, the basic price list and all those services which do not require the entry of personal data to be used.

To use the online purchase services, it is necessary to enter the requested data. The provision of data is not mandatory, but is aimed at the establishment and maintenance of contractual relationships with the Supplier which cannot take place in the event of refusal. In relation to the aforementioned data, the Customer can exercise all the rights of the Legislative Decree 196/2003.

The data you provide or in any case referable to you may be communicated:

• to external subjects who carry out specific tasks on our behalf (goods delivery, bookkeeping, tax obligations);

• to banks, for the management of receipts and payments deriving from the execution of contracts

 

Nature of the relationship and cases of non-applicability of consumer protection rules

In accordance with the provisions of national and EU laws currently in force, the economic relationship between the Supplier and the Customer is governed by consumer protection legislation only in the event that the Customer purchases for personal purposes unrelated to his work activity. Therefore, the relations between the Supplier and the Customer who purchase for purposes related to their work activity by providing their VAT number do not apply the regulations for the protection of consumers, including in particular Legislative Decree no. 185 of 1999 (contracts concluded at distance), Legislative Decree n.50 of 1992 (right of withdrawal) and articles 1469 bis et seq. cc

Prices and warranty

Unless otherwise indicated in writing, all prices indicated are to be understood as "VAT included" and expressed in Euros. The validity of the prices indicated is always and only that indicated by the procedure at the very moment of forwarding the order to the Supplier.

For each order, a delivery note sent together with the goods is issued and, upon request, an invoice sent together with the goods.

 

Payment

The Customer has the right to choose between different payment methods:

1.  Credit Card "Visa, Mastercard, Maestro" through the technology of Triveneto Pos.

2.  Paypal

 

Purchase orders

Each order is identified by a unique code (order number) and contains the indication of the date it was sent to the system, the details of the items purchased, the shipping costs and the single prices including VAT in Euros, the summary of the total costs including VAT.

 

Prices, methods and delivery times

The Supplier ships with SDA. The cost of transport in Italy is set at €7 for total amounts of less than €30 and is free for higher amounts.

Upon receipt of the goods at home, the Customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In the event of discrepancies and/or discrepancies, it will be the Customer's responsibility to have them noted exactly on the transport document (bill or waybill) under penalty of forfeiture of asserting their rights in this regard. 

The delivery times communicated to the customer correspond to 2/3 working days and reflect the information received from the express courier, any delays or discrepancies are to be attributed to the courier itself. Upon departure of the order, an e-mail notification will be sent to the Customer with all the shipment data for online tracking.

 

Complaints and shipping delays

The Customer has the right to communicate any problems (delivery errors, misunderstandings or delivery delays) in writing to the e-mail address info@handheavenstore.com or verbally to the number +39 329 2920629, from Monday to Friday, from: 09:00 - 12:30 / 15:30 - 19:30.